ABSTRACT
Delivering a high service quality under the safety protocol of COVID-19 is very essential for the sustainable airport operations. The study was intended to determine the impact of COVID-19 on Airport Service Quality (ASQ), customer satisfaction, and travel intention by utilizing a structural equation modeling (SEM) approach. A total of 517 Filipinos voluntarily answered an online questionnaire that consists of 92 questions. SEM indicated that the security check, terminal facilities, and services had significant effects on perceived value which subsequently led to customer satisfaction. In addition, travel safety measures had direct effects on Filipinos' travel intention and customer satisfaction. Interestingly, service innovations had no significant impact on customer satisfaction but directly affected travel intention. By understanding the relationship between these factors, airport management could have better decision-making while efficiently and effectively utilizing the resources in these times of uncertainty. © 2022 IEEE.
ABSTRACT
Due to the COVID-19 pandemic, employees are required to respond to changes and conform to stringent safety laws and regulations. This study aimed to analyze the impact of the COVID-19 pandemic on the organizational commitment among employees in the semiconductor industry. A total of 272 employees working in the semiconductor industry answered a self-administered questionnaire that considered 51 questions, distributed online. Utilizing Structural equation modeling (SEM), the results showed that the COVID-19 was found to have a significant direct effect on employees' perceived job outcomes (PO) and a negative direct effect on job demands (JD). Moreover, PO had a positive effect on job motivation (JM) and job satisfaction (JS). Subsequently, JM presented a significant positive direct effect on JS, while JD showed a negative effect on JS. Lastly, JS showed a significant positive direct effect on organizational commitment (OC). Intriguingly, an indirect effect of PO on JS was seen. This study is one of the first studies that analyzed the organization commitment among semiconductor workers during the COVID-19 pandemic. This paper could be utilized as a foundation to enhance organizational commitment, particularly in the semiconductor industry worldwide. © 2022 IEEE.